Overview
EDP required a digital flow that would allow customers to schedule visits to physical stores quickly and with minimal friction. The challenge was twofold: to ensure consistency with a large and complex design system and to design an interface where each screen felt intuitive and user-friendly. The final prototype translated this balance into a clear and seamless journey, making appointment booking simple for customers while remaining fully aligned with EDP’s brand standards.
Solution / Approach
The project started with research into customer needs and expectations for booking store visits. Based on these insights, the scheduling flow was mapped step by step and validated through wireframes. The process then evolved into high-fidelity prototypes created in Figma, where the EDP design system was applied rigorously. Special attention was given to screen-by-screen usability, ensuring that every interaction was simple, clear, and consistent. Where the design system required extensions, new components were introduced with scalability in mind.
